Frequently Asked Questions

Your orders at

  • When will my order be sent out?
    • We send out orders within three days, subject to stock availability.
  • Why is my payment not taken?
    • Where any item you order is out of stock or has low stock availability, we do not take payment until stock arrives.
  • Why is my post not arriving?
    • A lot of delays are happening in the postal system. Several orders arrive weeks later.
  • Why am I not getting the order status?
    • Order statuses are only updated after several orders are posted
  • My order has not arrived yet. What do I do?
    • Please wait for a few weeks before contacting us
  • If my order still has not arrived, what happens?
    • Contact us. We will then submit a complaint to An Post.
  • Can I get a refund for undelivered orders?
    • We do not give refunds as postage has already been paid. We may send another order only after we receive an acknowledgement from An Post.
  • Can I request a refund if I missed the delivery and the parcel was returned to Irish
    • If you have ordered from us and it is returned to us because the address on your order has not been answered, refunds do not apply here. We will post it again at your expense.
  • Your order was returned to us due to an incorrect address; what will happen?
    • If your order has been returned to us due to the incorrect (or incomplete) address provided, and you do not wish to pay extra postage and packaging to send to the correct address, we will refund your order, less payment merchant fees. There is no refund for postage and packaging as the service with An Post has already been used.

Contacting us

  • Why is it difficult to contact by telephone?
    • Replies are usually within a few hours; in some cases, they may be the next day. However, we may be closed, and autoresponders will inform you.
  • How long will I get a reply?
    • Staff at Irish are deaf; hence, contact is best by text message, email or social media.